PINT’S PEAK ICE CREAM – CATERING TERMS & CONDITIONS
Effective 2025
By submitting payment, you agree to the following terms:

1. Booking & Payment
A 50% non-refundable retainer is required to reserve your event date. The remaining balance is due 7 business days prior to the event. We do not hold dates without a retainer. Events booked within 72 hours are subject to additional fees.

2. Cancellations & Refunds
The 50% retainer is non-refundable in the event of client cancellation. Cancellations made 15 or more days before the event will not be responsible for the remaining balance. Cancellations made 14 days or fewer before the event are responsible for the full event balance, which is non-refundable.

No refunds will be given due to weather, low attendance, venue-related issues, or other circumstances outside of Pint's Peak Ice Cream's control.

3. Truck & Cart Service Overview
Ice Cream Truck
Truck packages include a set number of scoops and staff service. After exceeding your prepaid package, you will be billed for actual scoops served at your per-scoop rate. Caterer is not required to provide leftovers. Unused servings have no cash value and are not exchangeable for packaged product. Any leftovers provided are at Pint's Peak's discretion and subject to our standard leftover policy. A 12% gratuity is added for all truck events.
Ice Cream Cart
Cart rentals include pre-packed cups with lids and events are drop-off/pick-up. Onsite serving staff are not included; staffed service may be added for an additional fee. A $600 event minimum applies. If staff is present, a 12% gratuity is added. Clients may keep leftover ice cream cups if desired, but must facilitate the transfer at time of pickup (e.g. have frozen storage ready and notify staff). If no one is present or prepared, all remaining product will be taken with the cart and not retained. Pint’s Peak is not responsible for any product once it leaves our possession, including melted or spoiled product.

4. Access Requirements
Ice Cream Truck
You must provide legal, approved, and accessible parking for the truck. If we cannot park due to venue limitations or lack of access, no refund will be issued.
Ice Cream Cart
You must ensure a 29-inch minimum clearance for all doorways/pathways. The cart requires a paved path and cannot go up or down stairs, steep slopes, or over gravel/soft dirt/grass. If we are unable to place the cart due to site limitations, no refund will be issued.

5. Client-Provided Items
If you plan to provide your own toppings or add-ons: Pint’s Peak is not responsible for the handling, service, safety, or quality of client-supplied items. Our staff will not serve, monitor, or set up any client-provided toppings or equipment.

6. Insurance Requirements
Requests for insurance endorsements or coverage beyond Pint's Peak Ice Cream's standard commercial insurance policy may be subject to additional fees, which will be the responsibility of the client.

7. Force Majeure & Covid-19
If your event is canceled or rescheduled due to a venue closure or government mandate, your retainer may be applied to a future event in the same calendar year. If requested, staff can provide proof of vaccination or a negative Covid-19 test within 48 hours for an additional $20/test fee.

Questions? Contact us at hello@pintspeakicecream.com.